FAQ
FAQ
What are the two delivery periods?
Following payment authorization, handling generally takes 1–2 business days. Estimated carrier transit after shipment is another 4–6 business days. The Shipping Policy explains delivery issues.
Are returns limited to faulty drinks?
No. Eligible new, unused non-defective goods may be requested for return, as may defective goods; exchanges are also accepted. Make the request within 30 days after delivery and read our Refund Policy before sending anything.
Is there a return mailing cost or fee?
A free prepaid label is placed inside the package. Wait for approval and mailing instructions first. We do not impose a restocking fee; request help if the label is missing.
When is a refund or exchange arranged?
An approved refund is processed and initiated within 10 days to the original payment method, though posting can take longer. An exchange depends on stock and review.
Who answers product, payment or privacy questions?
Options are listed at checkout and tracking is shared when available. Consult the Payment Policy and Privacy Policy, or reach Contact Us.