Refund Policy
Refund Policy
Return eligibility
Both defective and non-defective new items may be returned, and exchanges are accepted. For an ordinary change of preference or a mistaken choice, the item must still be new, unused and in original condition. Damage, defects, missing parts, incorrect items and significant listing differences should be reported; applicable consumer rights continue to apply.
Start with a request
Within 30 days of receiving the order, email igakimayiloq09@gmail.com with the order number, checkout email and reason. Include photos or video when the concern is a defect, damage, missing component or wrong item. Approval comes before mailing; we then confirm the correct return address and instructions.
Postal returns and replacements
Use the free prepaid return label enclosed with the package for an eligible mailed return. If it was not included or has been lost, ask us for assistance. No restocking fee applies. A requested exchange is reviewed against current inventory.
How a credit is sent
After approval of a refund, we process and initiate it through the original payment method within 10 days. Posting by the issuer or bank may occur later.